Jessica joined the iGaming industry in 2015 after working in customer onboarding and digital UX for a fintech company. Her focus has always been on the player experience, how people interact with casino platforms on mobile, and what affects their decisions.
At PayIDPlay, she leads the testing of:
- mobile gameplay across iOS and Android
- PayID deposit flows and payment form usability
- bonus clarity, wagering conditions and user interface friction
- new pokies, Megaways features and real volatility in practice
Jessica has completed UX Research Fundamentals from the Interaction Design Foundation and earned a UX Certification from Nielsen Norman Group, with a focus on mobile usability and interface clarity.
She keeps track of technical updates from game providers like Pragmatic Play, Hacksaw Gaming and Nolimit City, and uses real-device testing to replicate everyday player environments.
Jessica also studies player psychology through the lens of research from CQUniversity and the University of Sydney, applying it directly to how casino interfaces are rated.
How Jessica Reviews Each Casino
Jessica conducts all tests on real mobile devices under realistic conditions. Her review process includes:
- Evaluating mobile performance on both iOS and Android platforms
- Testing PayID deposit forms for clarity, speed, and accessibility
- Reviewing bonus terms, rollover clarity, and UX friction points
- Analyzing game volatility and bonus feature delivery in pokies
- Spotting inconsistencies in navigation and interface flow
- Documenting any UX flaws that may impact real users
Her findings help shape the site’s ratings and recommendations, ensuring that each listed casino meets a high usability standard for Australian players.